Mind the grill,
we'll lay the table.

Yes. Zavo connects to the diary you already run — SevenRooms, ResDiary, Quandoo, or Tock — so it seats covers against your live availability and writes every booking straight back, with nothing for your team to re-key. The diary your host already trusts stays the single source of truth, and Zavo simply answers the calls a busy taverna can't reach. If you keep the long tables in a paper book on the host stand, that works too: it captures each booking as a clean, structured record and pushes it to a shared screen or sheet your floor checks before service. Walk us through how the taverna takes its bookings today, from the family table to the meze rush, and we'll fit Zavo around your room rather than make a stretched team relearn anything mid-week.

Yes — this is its core job, and the one that matters most to a taverna. Zavo reads your diary and books covers against live availability, and it understands that you live on the big table, so it handles a party of fourteen as smoothly as a couple. It takes the date, the time, the full headcount, and whether they want the long table, then confirms by text and writes the booking back instantly. It only ever offers a time you can genuinely lay up, so a big party doesn't land on top of a service you can't turn. Reschedules and cancellations update the diary live, so a freed table can be re-laid. The family bookings that used to ring out behind the grill now get answered and seated every time.

Yes — these are the bookings Zavo is keenest to catch, because a baptism lunch, a name-day dinner, or a big anniversary is high-spend and the easiest to lose to a missed call. For a celebration it takes the numbers and the date, walks the caller through your meze and grill sharing menus, and routes the enquiry to your manager with everything attached so you can confirm the detail. Should you want a deposit to secure the family table for a baptism, it texts a secure link mid-call while the caller is still on the line. Because it answers at peak and long after close, the family planning a christening late in the evening is captured rather than lost. Winning more of these occasion tables is, for most tavernas, the quickest payback Zavo delivers.

Yes. When a large table wants feeding family-style, Zavo walks the caller through your meze and grill sharing menus, takes the headcount, and notes any dish to add or leave off. It sends the order through with the booking, so your kitchen knows exactly what's coming and can prep the big tables ahead of service rather than during the rush. It checks any allergy or substitution against your menu before confirming, so nothing surprises the pass. That means a party of twenty arrives already organised — the right amount of food, the right dishes, and a kitchen that had warning — instead of a long, improvised order taken across a noisy room on the night.

Zavo handles a full diary gracefully rather than just saying no. When the time they want is gone, it offers the nearest alternative — an earlier or later sitting, a different day, or a spot at the bar if you take walk-ins there — so a keen family stays with you instead of ringing the next taverna. If you run a waiting list, it pops the caller onto it with their name, number, and how many are coming for the family table, then rings back the moment a sharing platter clears and a slot opens. You set the rules: how tight to run a weekend service, whether to allow for the odd no-show, and what to offer when you're full. The aim is that a packed Sunday still turns demand into future bookings rather than losing it to a flat no.

Yes — and the line you draw is entirely yours, down to the last meze order. Zavo spots the enquiries that warrant a human — a function-room booking, a wedding rehearsal dinner, a corporate party for fifty — and routes them to whoever you've named, with a short briefing on what was discussed. An everyday family table is simply booked and confirmed, so your manager never gets pulled off the floor mid-service for an ordinary reservation. Tell it the party size that should ring a person straight away, which enquiries can wait for a callback, and who on the team owns each kind of event. A big private booking no longer sits in voicemail until someone checks after service — your nominated contact is flagged in seconds and can call back while the host is still choosing a venue.

Yes. Since the host only ever repeats what you've recorded against each dish, your food-safety duties hold steady across every call, from a quiet midweek table to a busy souvlaki order. You log the allergens for each plate — the nuts in the baklava, the dairy in the tzatziki and the feta, the gluten in the pita and the filo — and it tells an allergic guest plainly which dishes are safe, never guessing an ingredient or claiming a dish is free of something it isn't. Anything only the kitchen can rule on is written down and handed to you to settle. Every call is logged with a transcript, so you keep a clean record of exactly what a guest was told, whether they booked a family table or a sharing platter. The agent stays strictly inside the rules you've set, and never improvises beyond them.

Yes. Every call is encrypted in transit and at rest, access is permission-based and fully logged, and the host shares only what you've configured — nothing about a family table or a name-day party leaks beyond that. Guest names, numbers, and booking details are held to enterprise standards, and they're never sold on or fed to third-party models for training. Where a deposit holds a christening or a function, it runs through a secure payment link, so card details never pass over a busy call or sit in a book by the door. Because each call leaves an audit trail, satisfying your data-protection duties and tracing exactly how a baptism booking was taken stays simple. Tell us your own policy on how long booking and deposit records should live, and we'll match Zavo's retention to it before you go live.

Always — and the weekend is exactly where the value piles up, around the family table. Zavo answers around the clock, including the Friday and Saturday dinner and the long Sunday family lunch, which is precisely when your taverna is fullest and a ringing phone goes ignored. The family tables and celebration enquiries that used to hit voicemail at the weekend now get answered, seated, and confirmed, so you don't start the week behind a rival who happened to pick up. With no rota to staff and no late-Saturday dip in cover, a caller hears the same warm taverna welcome at 9pm as they would at noon. For a taverna that currently lets the weekend phone ring out behind the grill, this alone usually changes how many covers it fills.

Yes. If you run a group or a second site, Zavo can answer for each taverna with its own diary, menu, sharing options, and routing, while giving you a single view of every call across the group. A caller reaches a host who knows that taverna's availability and what's on, not a generic line. You can set different opening hours, different managers to escalate to, and different handling per site, so a city-centre taverna and a neighbourhood one run completely differently under one system. Reporting gathers into one place, so you can set each taverna's covers booked and calls answered side by side and see which family table fills fastest. Whether you're a single independent or a small group, every guest is answered consistently and their booking lands in the right taverna's diary.

It works two angles at once, and each one strengthens the other across the family table. First, the dropped calls stop: the family tables, the celebration enquiries, and the everyday questions that used to ring out behind the grill now get answered and booked, so more of the demand you already have converts. Second, deposits and reminders mean the bookings you take actually show up, so a full diary stays full instead of bleeding away to no-shows. Most tavernas notice more covers booked and more name-day and baptism tables held inside the first few weeks, purely because nothing slips through any more. Rather than ask you to take our word, Zavo logs every call, booking, and deposit over a month — the covers it wins sit right alongside what you pay, judged on your own takings, not ours.

No. Zavo books only against your live availability, so it can't seat a table you don't have or double-book a service, and it says nothing you haven't configured it to say. It works from your menu, your sharing options, your wine list, and your rules, so it won't invent a dish, promise a table you're holding, or quote a menu you've changed. Anything it hasn't been told is recorded and routed to you rather than guessed — which matters most around allergens and big-table requests. You can replay any call, read back word for word what was said, and tune its answers each time your meze or sharing platter specials change. The everyday bookings and questions are handled quickly and accurately, while anything that calls for real judgement still lands with a person on your team.

Yes. The moment a table is booked, Zavo sends a confirmation by text, and it sends a reminder before the day, so a family that booked a fortnight ago actually turns up. On the larger occasions it holds a deposit by secure link, so a christening table for twenty-four doesn't quietly vanish and leave your best section empty on a Sunday. If a guest needs to cancel, the diary updates in real time and the table can be re-laid rather than lost. After a celebration it can follow up to invite the family back, so a one-off baptism becomes a returning booking. All of this runs automatically, so your diary holds firmer and your floor spends the service with the guests rather than ringing round to confirm.

Most tavernas are live within a few days, and there's nothing to buy or install. You redirect your existing number to Zavo, connect your booking system, and brief it on your menu, your sharing options, your wine list, and how you like the big tables handled. From the first call it answers in your taverna's voice, clear and warm whatever the floor is doing, and you can listen back to conversations and refine its answers as your specials change. Wiring it into your diary is on us. Most owners find the main ongoing task is simply keeping the sharing menus and the wine list current — which, like a well-run kitchen, just keeps the whole front of house sharper.

That's fine — plenty of tavernas do. Out of the box, Zavo slots into the main booking platforms, yet it's never locked to any single one. If you run the long family tables from a paper book on the host stand, it still takes every booking, captures it as a clean, structured record, and routes it to you however suits your floor — synced where that's possible, or sent to a shared screen your team checks before each meze service — so nothing is lost and you stay in control. When an older setup won't accept a full integration, we build the closest workable link for the taverna as we onboard you. You're never forced to change how your taverna runs to stop missing the bookings that fill your tables.