“One missed call can be a lost customer. Zavo paid for itself within the first week.”
Dr Sarah Mitchell
Practice Owner, Riverside Medical
Voice AI for medical offices
A missed patient call. Is a missed appointment.
Your AI front desk answers every patient call, books appointments, handles common questions, and keeps your schedule full — day and night.
Trusted by 2,500+ businesses
Your phone line vs Zavo AI
Everything a clinic phone line gets wrong, Zavo fixes.
The gaps that quietly cost you patients and empty your schedule — and how Zavo closes each one.
Without Zavo
- Reception can't keep up with the calls
- No-shows leave chairs empty
- After-hours calls hit voicemail
- Refill & admin requests pile up
- Front desk stuck on the phone
With Zavo AI
- Every patient call answered in seconds
- Confirms and reminds every patient
- Books and triages 24/7
- Captures requests cleanly, routes them on
- Your team back with patients
What it does
Take your patient experience to the next level.
Your AI agent handles the calls that fill your day — answering, booking, recognising patients, and knowing when to hand an urgent call straight to your team.
Live callAnswering
Inbound call
+44 7421 891 304
Answered by Zavo
Picked up in 2 seconds
Answers every call
Picks up instantly, 24/7 — no hold music, no voicemail. Every patient reaches a warm, helpful voice, even after hours and on weekends.
March 2026Booked
SMTWTFS0012345678910111213141516171819
New patient · Tue 9:30am
Added to your calendar
Manages appointments
Books, reschedules, and cancels straight into your calendar, reading live availability so it only ever offers slots that are genuinely open.
MG
· #20481Matched
Maria Gomez
· #20481Last visitMar 4, 2026
ProviderDr. Lee
Next upCleaning · 6mo
Identifies existing patients
Recognises returning patients and pulls up their details, so every call feels personal from the very first hello.
Incoming callUrgent
Emergency detected
“Chest pain — I need help now”
Routed to staff
Transferring to Dr. Lee
Recognises emergencies
Spots an urgent situation and routes the caller straight to the right person on your team — and points genuine emergencies to 911 first.
Caller
“I have a billing question”
Billing
Scheduling
Dr. Lee
Routes calls to the right people
Knows who handles what — billing, scheduling, a specific provider — and transfers each caller to the right person or takes a message when they're unavailable.
Follow-up callOutbound
MG
Maria Gomez
Post-op · day 1 check-in
Recovery on track
Pain managed
Meds confirmed
Follows up with patients
Calls patients before or after a procedure, exactly to your requirements — confirming prep instructions, checking in on recovery, and flagging anything that needs your team.
Benefits
How Zavo AI helps your clinic.
Relieves your practice team
Takes the constant ringing off your front desk so your staff can focus on the patients in the room.
Improves your availability
Your office is reachable 24/7 — nights, weekends, and lunch breaks included. Patients always get through.
Optimizes efficiency
Handles unlimited calls at once and routes each one correctly, so nothing bottlenecks at reception.
No waiting on hold
Every patient is answered in seconds. No hold music, no queues, no callers giving up and hanging up.
Relieves your practice team
Takes the constant ringing off your front desk so your staff can focus on the patients in the room.
Improves your availability
Your office is reachable 24/7 — nights, weekends, and lunch breaks included. Patients always get through.
Optimizes efficiency
Handles unlimited calls at once and routes each one correctly, so nothing bottlenecks at reception.
No waiting on hold
Every patient is answered in seconds. No hold music, no queues, no callers giving up and hanging up.
Higher patient satisfaction
Warm, instant, accurate answers on every call leave patients feeling looked after from hello.
Every call saved & transcribed
Nothing slips through the cracks. Review the transcript of any call to see what was said and keep improving.
Fewer no-shows
Automatic confirmations and reminders keep your schedule full and your chairs from sitting empty.
Never miss a patient
The calls that used to hit voicemail get answered, booked, and triaged — so you never lose a patient to a missed call.
Higher patient satisfaction
Warm, instant, accurate answers on every call leave patients feeling looked after from hello.
Every call saved & transcribed
Nothing slips through the cracks. Review the transcript of any call to see what was said and keep improving.
Fewer no-shows
Automatic confirmations and reminders keep your schedule full and your chairs from sitting empty.
Never miss a patient
The calls that used to hit voicemail get answered, booked, and triaged — so you never lose a patient to a missed call.
Trusted by 2,500+ businesses
How businesses like yours are turning missed calls into revenue.
“We used to miss calls when we were out on jobs. Since switching to Zavo, every customer gets an answer straight away and we've picked up work we would've otherwise missed.”
Daniel Brooks
Owner, Brooks Plumbing & Heating Ltd
“Most of our enquiries come by phone. If we're busy on-site, calls get missed. Zavo handles them for us and the extra jobs easily cover the monthly cost.”
Marcus Williams
Managing Director, MW Electrical Services
“Patients often call outside normal hours. Zavo books appointments, answers common questions and makes sure we're not losing enquiries overnight.”
David Turner
Practice Manager, Riverside Dental Care
“January is always chaotic for us. Zavo helped us manage incoming calls without hiring another receptionist and clients have responded really well to it.”
Arjun Patel
Director, Patel & Co Accountants
“We were constantly missing calls while treating clients. Zavo now answers every enquiry, books consultations and gives us one less thing to worry about.”
Sarah Mitchell
Owner, Mitchell Aesthetics Clinic
“I was sceptical at first, but customers genuinely thought they were speaking to someone from the office. It's now answering calls we would've lost before.”
Tom Richardson
Owner, Richardson Roofing & Building
Expected ROI
Here's what you can expect
Based on a typical practice losing a handful of bookings a week to missed and after-hours calls, plus the no-shows that empty the schedule. Your numbers scale with your patient volume.
32%
more appointments captured
40%
fewer no-shows
20 hrs
off the phones / week
100%
of calls answered 24/7
Your estimated bottom line
~£4,500 in recovered revenue a month+ 20 hours off the phones
Around 30 missed and after-hours calls a month, booked instead of lost — plus the no-shows your reminders save. At a £150 average visit, that's roughly £4,500 in revenue you're currently leaving on the table, and a front desk that gets its hours back.
Integrations
Integrates with your patient management system and all other business tools.
Books appointments, updates your CRM, sends emails, creates tickets, and works across the tools your business already uses.
Your PMS
Connected & ready
We integrate with your patient management system, so your AI agent has everything ready to go.
Custom
Built for you
Use an in-house or niche system? We'll build the integration for you.
Try it yourself
Hear how your front desk sounds with AI.
Call a live Zavo front desk and hear exactly what your patients will. Book an appointment, ask a refill or insurance question, and see how it handles real calls — and triages the urgent ones.
Talk to your future AI front desk
- Books and reschedules appointments
- Handles refill & insurance questions
- Triages urgent calls to your team
- Available 24/7
Built for non-technical users
Up and running in 5 minutes.
No code, no consultants, no learning curve.
Get started now01
Create your AI agent
Pick a voice, language, and welcome message. Grab a Zavo number or forward your existing line. Live in a few clicks.
Setup
Phone number
🇬🇧+44 7564 823 823Available
Voice
SarahBritish · Female
MarieAmerican · Female
JamesBritish · Male
02Google CalendarConnected
HubSpotConnected
GmailConnected
Slack
Zapier
Connect your tools
Plug into the tools you already use — calendar, CRM, email, and 1000+ more apps.
Integrations
Google CalendarConnectedHubSpotConnectedGmailConnectedSlackZapier03
AI takes your calls
Your AI picks up every call and uses your business tools just like a person — updates the CRM, sends emails, books meetings.
Live call
Inbound call
+44 7421 891 304
Added to CRM
HubSpot · Sarah Chen
Email sent
Booking confirmation
Are you looking for a turnkey solution?
Let's build it for you — tell us what your practice needs and we'll set it up end to end.
Security & privacy
Built for patient privacy, HIPAA-compliant and secure.
HIPAA-compliant & BAA-ready
Every patient call is handled to HIPAA standards, and we'll sign a Business Associate Agreement so your practice stays compliant.
HIPAABAA availableSOC 2 Type IIEncrypted calls
Patient data, protected
Conversations are encrypted and access-controlled, and the agent only ever shares what you've configured it to.
Encrypted at restAccess controlsAudit logsNo data resale
More from Zavo
Go beyond the front desk at your medical office.
Appointments
Books, reschedules, and confirms — and answers any question customers ask.
Secretary
Screens calls, takes messages, and routes the important ones to the right person.
Customer Success
Calls customers after service to check in, capture feedback, and flag anything that needs follow-up.
Have another idea?
Build it in 10 minutes — no code required.
FAQ
Frequently asked questions, answered honestly.
Yes. Zavo is built to handle patient details responsibly — calls are encrypted, access is controlled, and we'll sign a Business Associate Agreement (BAA) so your practice stays compliant. The agent only ever shares what you've configured it to.
It connects to your calendar or practice-management system and writes appointments in directly, reading live availability per provider so it only offers slots that are genuinely open. No double-bookings, no manual entry.
It captures the request accurately — patient, medication, and details — and routes it to the right person on your team via your inbox, SMS, or CRM. Your staff get a clean, actionable note instead of a voicemail to decipher.
You set the rules. The agent recognises urgent situations and warm-transfers the caller straight to your staff with full context — and for genuine emergencies it can direct the caller to call 911 or your after-hours line first.
It sends confirmations and reminders automatically by SMS or email, so patients remember their appointment. Most practices see a clear drop in no-shows — and fuller schedules — within the first few weeks.
Always — 24/7, including nights, weekends, and holidays. The calls that used to hit voicemail get answered, booked, and triaged, so patients always reach a helpful voice.