Terms of Service

1. Who we are

Zavo is a research lab building clinical data, expert networks, training environments and evaluations for frontier medical AI. In these Terms of Service ("Terms"), "Zavo", "we", "us" and "our" mean the Zavo entity that provides the Services to you:

• if you are located in the United Kingdom, the European Economic Area or Switzerland, Zavo Ltd; and
• if you are located anywhere else, Zavo Inc.

Zavo Inc. and Zavo Ltd are affiliated companies. References to our "affiliates" include each of them.

2. Acceptance of these Terms

These Terms form a binding agreement between you and Zavo. They govern your access to and use of zavo.ai and any related websites, pages, content, forms and communications we provide (together, the "Services").

By accessing or using the Services you confirm that you have read, understood and agree to these Terms. If you are using the Services on behalf of a company or other organisation, you confirm that you have authority to bind that organisation, and "you" includes that organisation. If you do not agree to these Terms, do not use the Services.

3. Scope and separate agreements

These Terms cover the Services described above. Our commercial work, including data licensing, data acquisition and sourcing partnerships with healthcare institutions, expert network engagements, annotation, reinforcement learning environments, benchmarks and custom evaluations, is provided only under a separate written agreement signed with Zavo. That may include a master services agreement, data licence, data processing agreement, business associate agreement or non-disclosure agreement.

If a separate written agreement conflicts with these Terms, the separate agreement prevails for the relationship it covers.

4. Eligibility

The Services are intended for businesses, researchers, healthcare institutions and professionals. You must be at least 18 years old and able to form a binding contract to use them. You must not use the Services if you are barred from doing so under applicable law, including sanctions and export control laws.

5. Our Services

Through the Services we describe our work and let you get in touch with us. That work covers clinical and healthcare datasets, a network of vetted medical experts, reinforcement learning environments and benchmarks for evaluating medical AI. Descriptions of our offerings, capabilities, data coverage and statistics are provided for general information. They do not amount to an offer, commitment or guarantee of availability.

We may change, suspend or discontinue any part of the Services at any time. Where reasonably possible, we will give notice of material changes.

6. Acceptable use

You agree to use the Services only for lawful purposes and in line with these Terms. You must not:

• use the Services in a way that breaches any applicable law or regulation, or any third party's rights;
• attempt to gain unauthorised access to the Services, our systems or any data we hold, or probe, scan or test the vulnerability of any system without our written permission;
• interfere with, disrupt or place an unreasonable load on the Services or the infrastructure that supports them;
• use bots, scrapers, crawlers or other automated means to access, copy or collect content from the Services, including to build or train machine learning or AI models, except as allowed by our robots.txt file or with our written consent;
• copy, reproduce, distribute, publicly display, modify or create derivative works from our content, except as allowed by these Terms;
• reverse engineer, decompile or attempt to extract the source code of any part of the Services, except where applicable law expressly allows it;
• upload or transmit viruses, malware or any other harmful code;
• impersonate any person or organisation, or misrepresent your affiliation with any person or organisation; or
• use the Services to send unsolicited marketing or spam.

7. No medical advice

Zavo does not provide healthcare services. Nothing in the Services, including our research, benchmarks and descriptions of clinical data or workflows, is medical advice, diagnosis or treatment, and it must not be relied on as such. The Services do not create a doctor–patient or other clinical relationship. Always seek the advice of a qualified healthcare professional about any medical condition. In a medical emergency, contact your local emergency services immediately.

8. Information you send us

When you contact us through the Services, you agree to provide information that is accurate and not misleading.

Do not send patient data or other health information through the Services. This includes our contact forms and email addresses. It covers protected health information as defined under HIPAA, and "special category" personal data concerning health as defined under the UK GDPR or EU GDPR. We only receive and process clinical or patient data under a separate written agreement that contains the safeguards the law requires. If you send us such information outside of that kind of agreement, we may delete it.

Unless we have agreed otherwise in writing, anything you send us through the Services, other than personal data, is not treated as confidential.

9. Intellectual property

The Services and all content on them belong to Zavo, our affiliates or our licensors. That content includes text, research, datasets described or displayed, graphics, illustrations, interactive visualisations, logos, trade marks and software. It is protected by copyright, trade mark, database and other intellectual property laws.

Subject to these Terms, we give you a limited, non-exclusive, non-transferable, revocable licence to access and view the Services for your own internal information purposes. You may not use the Zavo name, logo or other trade marks without our prior written consent. All rights not expressly granted to you are reserved.

10. Research, benchmarks and publications

We may publish research, benchmark results, evaluation methodologies and other materials through the Services. They are provided for informational and research purposes. We aim for them to be accurate, but we make no warranty that they are complete, current or suitable for any particular purpose, including clinical use. Benchmark results reflect the conditions under which they were produced and may not predict performance elsewhere.

You may quote short excerpts of our published research with clear attribution to Zavo and a link to the source. Any other use needs our prior written consent. Where a publication carries its own licence, that licence applies. Third-party works we cite or reference remain the property of their respective owners.

11. Feedback

If you send us suggestions, ideas or feedback about the Services or our work, we may use them for any purpose without restriction or obligation to you. Feedback does not include personal data or any confidential information covered by a separate agreement.

12. Third-party links and services

The Services may contain links to, or embed content from, third-party websites and services, such as Y Combinator or scheduling tools. We do not control those third parties and are not responsible for their content, policies or practices. Your use of them is at your own risk and subject to their terms.

13. Privacy and data protection

We process personal data you give us through the Services, such as your name, work email and organisation, to respond to your enquiries, operate and improve the Services, and meet our legal obligations. We do this in line with applicable data protection laws, including the UK GDPR and the UK Data Protection Act 2018, the EU GDPR where it applies, and applicable US federal and state privacy laws.

For UK, EEA and Swiss users, Zavo Ltd is the controller of personal data collected through the Services. For everyone else, Zavo Inc. is the controller. You can exercise your data protection rights, or ask questions about how we handle personal data, by contacting us at partnerships@zavo.ai. Our Website Privacy Notice covers website visits and enquiries, whether or not you have an account. Our Platform Account Privacy Policy covers personal information associated with Zavo platform user accounts. Anonymised datasets are governed by their own data policies and separate agreements. If you are in the UK, you also have the right to complain to the Information Commissioner's Office (ico.org.uk).

14. Disclaimers

To the fullest extent permitted by law, the Services are provided "as is" and "as available", without warranties of any kind, whether express, implied or statutory. This includes implied warranties of merchantability, fitness for a particular purpose, title, non-infringement and accuracy. We do not warrant that the Services will be uninterrupted, secure or error-free, or that they will be free of viruses or other harmful components.

Some jurisdictions do not allow certain warranties to be excluded, so some of the above exclusions may not apply to you.

15. Limitation of liability

To the fullest extent permitted by law, neither Zavo nor its affiliates, directors, employees or agents will be liable for:

• any indirect, incidental, special, consequential, exemplary or punitive damages; or
• any loss of profits, revenue, business, goodwill, data or anticipated savings, whether direct or indirect;

arising out of or in connection with these Terms or your use of, or inability to use, the Services, even if we have been advised of the possibility of such loss.

To the fullest extent permitted by law, our total aggregate liability arising out of or in connection with these Terms or the Services will not exceed one hundred US dollars (US$100) or one hundred pounds sterling (£100), depending on which Zavo entity provides the Services to you.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law. This includes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, and for any statutory rights you have as a consumer.

16. Indemnity

To the extent permitted by law, you agree to indemnify and hold harmless Zavo and its affiliates, directors, employees and agents from and against any claims, liabilities, damages, losses and expenses arising out of or in any way connected with your breach of these Terms or your misuse of the Services. Those expenses include reasonable legal fees.

17. Suspension and termination

We may suspend or end your access to all or part of the Services at any time, without notice. We may do this if we reasonably believe you have breached these Terms, or where we need to in order to protect the Services, our partners or other users. Sections 8 to 11 and 13 to 20 survive any termination.

18. Changes to these Terms

We may update these Terms from time to time. When we do, we will change the "Last updated" date at the top of this page. Where changes are material, we will take reasonable steps to bring them to your attention. Changes take effect when posted. If you continue to use the Services after that, you accept the updated Terms.

19. Governing law and disputes

If Zavo Inc. provides the Services to you, these Terms and any dispute arising out of or in connection with them are governed by the laws of the State of Delaware, United States, without regard to its conflict of law rules. The state and federal courts located in Delaware have exclusive jurisdiction.

If Zavo Ltd provides the Services to you, these Terms and any dispute or claim arising out of or in connection with them are governed by the laws of England and Wales, including non-contractual disputes or claims. The courts of England and Wales have exclusive jurisdiction.

If you are a consumer, nothing in this section removes the protection of any mandatory law of the country where you live, or your right to bring proceedings in the courts of that country.

20. General

• Entire agreement. These Terms are the entire agreement between you and Zavo about the Services, except where a separate written agreement applies under section 3.
• Severability. If any provision of these Terms is found invalid or unenforceable, the remaining provisions stay in full force and effect.
• No waiver. If we fail or delay in enforcing any provision, we do not waive our right to enforce it later.
• Assignment. You may not assign or transfer your rights under these Terms without our prior written consent. We may assign or transfer them to an affiliate, or in connection with a merger, acquisition or sale of assets.
• Force majeure. We are not liable for any delay or failure to perform caused by events beyond our reasonable control.
• Third-party rights. Except for our affiliates, no one other than you and Zavo has any right to enforce these Terms. This includes rights under the Contracts (Rights of Third Parties) Act 1999.
• Language. These Terms are written in English. If they are translated, the English version prevails.

21. Contact us

If you have any questions about these Terms, please contact us at partnerships@zavo.ai, or write to the Zavo entity that provides the Services to you at the address shown in section 1.