How Beautytravels24 automated 64,000 customer calls per month across 20 countries with Zavo AI
Challenges
Beautytravels24 coordinates surgery and treatment trips to Turkey for international patients, which means a daily flood of inbound calls in many languages about procedures, quotes, travel and aftercare. The volume was far beyond what a live team could answer without endlessly adding headcount.
Solution
Zavo handles 64,000 customer calls a month in the caller's own language, answering questions, qualifying enquiries and booking consultations around the clock, and scales up instantly when campaigns or seasons spike demand.
Results
64,000calls / month
20countries
50+languages
Prospective patients reach a fluent, reassuring voice whatever country they call from, at any hour, and the agency multiplied its call capacity many times over without growing its phone team.
Our patients are making a big, personal decision. They need answers in their language, immediately. Zavo gave us that at a scale we could never have staffed.
Caner K., CTO, Beautytravels24
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