How Northdown Motor Factors handles parts enquiries with an AI voice agent
Challenges
Northdown is a family-run motor factor with hundreds of thousands of parts in stock, and a trade desk that never stops ringing. Calls checking availability, prices and order status kept pulling staff away from the counter and the customers standing in front of them.
Solution
Zavo's AI voice agent takes the parts enquiries: it checks availability and order status and answers trade-desk questions on the line, handing only the awkward jobs to a person.
Results
24/7enquiry line
100%calls answered
0missed orders
Counter staff can serve walk-in trade without the phone dragging them away, while callers still get fast, accurate answers on parts and orders, the kind of service a decades-old family business is built on.
The phone used to run the counter. Now the counter runs, and every call still gets answered, even at our busiest.
James S., Northdown Motor Factors
Answer every call. Book more business.
Answer every call, capture every lead, and book more appointments automatically with AI voice agents.
